Performs all non emergency disruptive maintenance, repairs, and upgrades (i.e., operating system upgrades, server refresh, enhancements, installs etc.) during non business hours or as coordinated Provides 24x7 on call production support; provides triage and root cause analysis Performs Capacity and Performance management Performs system administration activities, includin

Analyze and respond to complex telephone and written inquiries regarding eligibility, benefits, claims status, policies and procedures to office professionals, groups, covered members and brokers, providing superior customer service at all times in both English and Spanish. Expediently access reference materials to analyze and determine appropriate responses to inquiries,

In a group setting or one on one, compares and contrasts dental plans in order to assist customers with determining the best plan to meet their needs. In some cases, may be required to guide customers into making a decision when Delta Dental is offered on a voluntary basis. Provides customers with printed plan information and answers any questions about the plans offered.

Strategically and proactively manages large accounts to drive the right solutions, balancing the needs of the client with that of the business. Maintains and grows revenue base through upsells, account retention, and specifically improving financial gains at renewal. Creates renewal strategies and rate recommendations based on financial analysis and utilization data, with

Revenue Growth Drive revenue growth through thoughtful upsells and retention strategies, focusing on financial gains at renewal Portfolio Management Proactively manage a portfolio of high value, complex accounts, balancing client needs with business goals Renewal Strategy Design renewal strategies and rate recommendations based on financial analysis, aiming for solutions

JOB DESCRIPTION This seasonal, contract position is ideally suited for individuals with the flexibility to adjust their schedules from part time to full time based on seasonal needs, emphasizing availability during our peak season from September to November. Candidates must be available from 8 AM to 5 PM in their local time zone, Monday through Friday. Your commitment to

Perform as a key contributor in an engineering team that builds and supports customer facing products that provide innovative solutions to challenging business use cases. Diagnose and correct existing system and operational problems. Actively participate in architectural design, system analysis, and programming activities on application software; this may often require in

Provides HR consulting in the areas of organizational effectiveness and design, employee engagement/employee experience, workforce planning/talent acquisition, change management, performance, and talent management. Drives development and alignment of people strategies, tactics, programs, and practices to enable business strategies, priorities and/or minimize risks. Establ

Drives the recruitment, evaluation, motivation, development and performance of team members Develops policies, procedures, and standards in compliance with industry best practices and optimizes operational activities to drive efficiency and achieve continuous improvement while supporting customer service agreements Monitors and oversees initiatives and deliverables includ